Crew Resource Management will assist your Training Department to develop programs aimed toward improved operation and performance.  Assessments and training recommendations are made primarily to maintain regulatory compliance, but in addition suggestions may be made on how to improve operation and efficiency of your organization through application of established and proven practices and principles. Safety and teamwork may be examined in depth, through interviews, surveys, etc., along with any specific issues or incidents which are of current concern.  Confidentiality is assured.

Critical Reliability Focus on Excellence


Training is delivered in a wide range of methods and venues:
  • Classroom – typical CRM Initial training is planned for from one to two full days, depending upon the audience
  • Boardroom – Training can be customized to fit the needs and limitations of the management team.
  • Online – Several versions of our training offerings are available online. Click on the links below to view our online offerings through

Joint Annual Training

Transport Canada now requires annual CRM training which requires “…joint participation of flight crew, flight attendant, dispatchers/flight followers, ground crew and maintenance personnel…” Depending upon the size and scope of operation, fulfilling this requirement can be rather challenging and potentially costly. In conjunction with, Crew Resource Management provides a smooth, efficient, cost-conscious and most importantly – effective – live webinar delivery of Joint Annual Training.

The Keynote

Audiences will be inspired, motivated, encouraged and educated – even entertained!  Patrick shares many lessons from fifty years of involvement in the aviation industry. He will demonstrate how the very successful safety model which was originally developed for commercial aviation can be used to reduce risk – and save lives – in other high reliability industries. Patrick has addressed audiences around the world, sharing his knowledge & experiences to inspire better safety outcomes in high risk or high reliability organizations. Captain Mendenhall retired from a major air carrier in 2019 after thirty years of service.  He began flying at age sixteen.  He graduated from the University of Washington with a Bachelor of Science in Aeronautics and Astronautics in 1980 and he worked for Boeing as a flight test engineer prior to joining the navy in 1981. Patrick is considered a subject matter expert on Human Factors, Crew Resource Management, Threat and Error Management and Risk Management and lectures to audiences throughout the world on these topics in High Reliability and Critical Outcome industries.

Safety Management Systems (SMS)

SMS has become the global standard for organizational safety in aviation.  Additionally, SMS is being applied to many other high-reliability organizations and industries, where even small errors or equipment failures can have serious or even catastrophic consequences.  These include healthcare, transportation, utilities, security, first responders and many similar enterprises.

SMS is a standardized, structured and disciplined approach to safety, which can be adapted to the specific needs of an organization or operation.

Currently required (and subject to regulatory audit) for all FAR Part 121 airline operations, SMS will likely be required in 2022 for Part 135 and Part 145 operations.  In the U.S., the requirements  are governed by 14 CFR Part 5, and are fully described in FAA Advisory Circular (AC) 120-92B.

It has been assumed by many that an SMS requirement has been satisfied simply by having a means in place to capture concerns or to report incidents. This is not true, as such a system is only one element of the four elements required to claim a functional SMS.

We Can Help!

Crew Resource Management (CRM) has deep experience in helping to establish and operate a fully-functional SMS.  Our training partners at provide a robust online SMS training solution and CRM will advise, design and train as required, to accommodate the specific SMS needs of your organization.  One size does not fit all and a key feature of SMS is that it can be scoped and tailored to fit any operation.

Safety is often a “hard sell,” mainly because measuring the benefits of what did not happen (avoiding accidents and incidents) is so elusive.  But consider the costs – the measurable costs – of the countless accidents which actually have occurred, but could have been avoided altogether through employment of proven risk management strategies used in programs such as SMS.  Our goal is to help prevent our clients from ever becoming the next case study!