The Crucial Importance of Open and Honest Communication to High Reliability Organizations
Carmine Gallo of Forbes.com notes that the crash of Asiana flight 214 at San Francisco International Airport has put aviation safety back in the spotlight. Mr. Gallo interviewed Beyond The Checklist: What Else Healthcare Has to Learn from Aviation Safety and Teamwork co-author Suzanne Gordon in a recently published article, ‘If You See Something, Say Something’: How Communication Training Keeps You Safer In the Sky.
The article points out the tremendous impact that Crew Resource Management (CRM) training has had on the commercial aviation industry, particularly as it pertains to opening lines of communication between all members of the crew. Read Mr. Gallo’s article and draw your own conclusions as to how greater and better communications amongst team members could impact any HRO.